Why our residents love Willow Manor.

November 11th

NEW B.C. VISITATION POLICY – One essential visitor only. Click here to learn more.

NEW B.C. MASK POLICY – Medical masks required. Click here to learn more.


November 11th, 2020
Dear Optima Living Residents, Families, and Care Partners:

Halloween has passed, but has there been anything more scary than 2020?

Although Halloween may have looked a little different than what we are used to, each one of our communities managed to celebrate in their own way, while following COVID-19 protocols.

We have been dealing with this virus for eight months now, and together we are getting stronger with each day that passes. COVID-19 is not a sprint but a marathon in protecting ourselves and others in our communities.

Our care partners, residents, and families have been amazing, and are navigating through this ordeal with tremendous strength and resilience.

We want to remind you of our webinars and coffee chats that will enable you to remain connected and informed! Head to our Optima Living Facebook page to learn more.

We also want to extend our kind words and encouragement to our communities located in Claresholm and Vegreville, Alberta. Cottonwood Village and Century Park are allowing essential visitors from October 31st onwards, effective for two weeks pending the orders from the Chief Medical Officer of Health Dr. Hinshaw.

If you have family or friends in these communities, please reach out and connect with their community regarding visitation.

Flu season is upon us, so don’t forget to get your flu shot! Alberta Health Services (AHS) and HealthLink BC have provided valuable information about the flu and the vaccine. Click here for the AHS information, and here for the HealthLink BC resource.

Thank you. Be safe. Be well.

Farid Damji | Co-Founder & Principal
Optima Living






Century Park – Vegreville, Alberta

Up to two essential visitors, identified by the Resident, may visit at a time in Long-Term Care, Supportive Living, and other Congregate Living Settings during non-outbreak periods. The visitor must be identified on the essential visitor list on site.

Each visitor must be verified and be on a list provided by the resident. They will undergo a health screening prior to entering the community. This will include a temperature check and a questionnaire.

Visits must occur in the resident’s room, great room or outdoor patio when arranged with the site staff and prior to the scheduled visit.

Visitors must be feeling well and not displaying any symptoms at the time of visit and ensure they have cleared all of the questions on the questionnaire.

Visitors must comply with any Personal Protective Equipment (PPE) requirements which includes wearing a medical grade mask available on site, maintain social distancing of two meters or six feet and use hand sanitizer before and following visiting. No physical contact is permitted.

Masks must be worn for the entire visit. Following your visit you are to remove the mask, place it in the garbage can provided at the front door, and complete hand hygiene.

Respiratory hygiene (coughing/sneezing into your sleeve) is expected during your visit. Use site hand sanitizer or wash your hands with soap and warm water.

In the case of palliative or end-of-life visitation, more than two visitors are allowed, following screening and upon checking with the site Manager. Masks and hand hygiene are still required.

British Columbia

For all visitors:

  • Please note that there is a new B.C. visitation policy as of November 11th. To learn more, click here.
  • Residents are permitted one essential visitor (unless visits are of a palliative nature).
  • Please note that there is a new B.C. mask policy as of November 9th. To learn more, click here.
  • All visitors in a Long-Term Care or Seniors Assisted Living residence must wear a medical mask at all times.
  • You will be screened for signs and symptoms of illness, including COVID-19 and possible exposure to COVID-19, prior to every visit.
  • Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance where possible.
  • Essential Visits at Long-term and Acute Care Communities for BC

The essential visitor policy remains in effect at long-term care and acute care communities. Essential visits are:

Visits for compassionate care such as critical illness, hospice care, end of life and Medical Assistance in Dying.

Communication assistance, and supported decision-making for people with disabilities or cognitive impairment.

Visits essential to patient/client care and well-being including: Assistance with feeding, mobility, and personal care and 􏰁existing registered volunteers providing services as described.

Unlike social visits, essential visits may not need to be scheduled in advance. A client can have more than one essential visitor but only one visitor is allowed at a time. (More than one visitor during a visit may be allowed for palliative and end-of-life care.)

As per the provincial guidance, all visitors are required to: wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette), and maintain a two-metre physical distance where possible.

Social visits

For visitation guidelines, please refer to the Alberta or British Columbia governmental health authorities. Currently, residents in British Columbia are permitted one essential visitor (unless visits are of a palliative nature).

Visitors must:

  • Book the visit in advance with staff.
  • Be screened on every visit for respiratory and gastrointestinal symptoms and possible exposure to COVID-19. Visitors with symptoms are not permitted to enter the community.
  • Wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette) and maintain a two-metre physical distance where possible.
  • Socialize in designated visiting areas which may include, outdoor and indoor spaces, as well as single client rooms for those with limited mobility.